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Faq

How to shop

First time orders

For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Sizing information

The size varies amongst the BCD we produce, we recommend that you take with care the size of your height and your waistline before purchase it.
The customer care team is available to offer expert advice on sizing – For any question to the sizes, please contact us at audaxpro@audaxpro.com

Your account

Register an account with us to enjoy the following benefits :

  • Track your orders and manage your order history
  • Save your address and credit card details for faster shopping
  • Request your return or exchange
  • Gain access to your Wish List and Recommendations

To create an account, simply select SIGN IN on the navigation bar and then REGISTER NOW to fill in your details.

Forgotten password

If you have forgotten your password, follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your password via email.

How do i make a purchase?

Purchasing from AUDAXPRO OFFICIAL E-SHOP is easy:

If you are looking for a BCD, you can do it easy! Use the INTERACTIVE BCD GUIDE.

You can also shop by the GRAPHIC MENU in the desktop site version

Once you have found an item, select the custom option and use the ‘ADD TO SHOPPING BAG’ button underneath.

Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page.

You can add products to your Wish List or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.

Click on ‘PROCEED TO PURCHASE’ to complete your order.

What payment methods we accept?

We accept Visa, MasterCard, American Express, Maestro and bank transfer. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Audaxpro.com. Payment is only debited from your card at time of dispatch.

How do i change currency?

You are currently viewing the european version of our website. For all order you will be billed in Euros.
If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction

Where is my order?

We aim to dispatch all orders within 24 hours from when it are prepared. For the customized BCDs, it’s generally from 4 to 10 working days.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Audaxpro is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’. If you are not registered, sign up now so you can track future orders.

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