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1.How to Execute a contract with C&S Dive-Sports GmbH

To conclude the purchase of one or more products on audaxpro.com, you must fill out the order form electronically and send it to C&S Dive-Sports GmbH, via computer, according to the instructions. The order form contains a summary of the General Conditions of Sale, information on the characteristics of each product ordered and its price (including all applicable taxes), the way of payment that you used to purchase each product and the delivery of purchased products, shipping costs and the explanation of the necessary conditions for exercising your right of cancellation and how and when to return products purchased. The contract is concluded when C&S Dive-Sports GmbH receives, via computer, your order form, after verification of the correctness of data relating to your order.
Prior to purchasing the products, by transmitting the order form, you will be asked to carefully read the Terms and Conditions, and confirm their acceptance by selecting the corresponding field. The order form will be filed in our database for the period of time required to process your order and as provided by law. Before submitting the order form, you will be asked to identify and correct any errors in data entry.
Once the contract will be concluded, C&S Dive-Sports GmbH will process your purchase order. C&S Dive-Sports GmbH can not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in case of unavailability of products. In these cases we will inform you by e-mail that the contract is not concluded and that C&S Dive-Sports GmbH has not carried out your purchase order specifying the reasons.
If the products featured on audaxpro.com, are no longer available for sale at the time of your last access to the site or sending the order form, it is up to C&S Dive-Sports GmbH to communicate, promptly and in any event within thirty (30) days from the day following that on which you have sent your order to C&S Dive-Sports GmbH, the unavailability of products ordered. In case of forwarding the order form and pay the price, C&S Dive-Sports GmbH will refund you the sum paid.With the transmission of the order form, you unconditionally accept and undertake to observe in dealing with C&S Dive-Sports GmbH, these Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form to purchase products on audaxpro.com.
By submitting an order form, you confirm that you understand and accept the Terms and Conditions and all the additional information contained in audaxpro.com, also through links, including the General Conditions of Use and Privacy Policy. Once the contract is concluded, C&S Dive-Sports GmbH will send you through e-mail, a receipt of purchase order, containing a summary of the information contained in the order form (General Terms and Conditions, the information concerning the essential characteristics of the product and the details of it, including price, payment method , your right of cancellation and delivery costs).

2. Guarantees and products prices

On audaxpro.com are offered for sale only genuine and quality products. These products are make directly by C&S Dive-Sports GmbH. C&S Dive-Sports GmbH does not sell used, irregular or inferior to the corresponding standards offered on the market. The essential characteristics of products are shown on audaxpro.com within each product. The images and colors of products offered for sale on audaxpro.com may not exactly correspond to the real effect of the Internet browser and monitor. Product prices are subject to change. Check the final price of sale before sending the order form. C&S Dive-Sports GmbH, in case of the exercise your right of cancellation, has the right not to accept returned products that have been altered from their original status or have been damaged.

3. Payments

All prices shown in our catalog are in Euro and VAT comprised of 20%.
If the acquirer is part of the community with a regular EU VAT enabled data exchange (VIES), can obtain when purchasing the application of the reverse charge after verification of the authorization of the VAT to the url: http://ec.europa.eu/taxation_customs/vies/?locale=en
The application of the reverse charge is to issue the invoice to the buying company without charge tax VAT and indicate the provision under which the application of the reverse charge.
The recipient of the supply of goods or provision of services must supplement the invoice received with an indication of the rate of its operation put in place by the seller or service provider, and the relative tax must also record the document is in the register of invoices issued or fees, which in the register of purchases so as to make the effect of the tax neutral.
For more information on reverse charge and enabling the VIES, consult your financial adviser.

4. Shipping and delivery of products

Usually your order will be prepared and shipped one day after receipt for products already available, and in 10 days to be configured and customized products such as BCD.
For the purpose of calculating the date of delivery will have to consider also the time that the carrier needs that can vary depending on many factors some of us can not be controlled.
It ‘important, when entering the order specify a valid e-mail address, because you will be informed immediately of the availability of requested items, and also will allow us to inform you about the status of the order and the date of fulfillment of the same. We also recommend that you always specify at least a reference telephone (fixed or mobile), because if the carrier is unable to make delivery will be contacted by agreeing a new delivery according to your needs.
It‘s very important to ensure that the product received is not damaged and that the packaging is intact. Do not accept damaged shipment (box open or visibly damaged). If that happened it would have implicitly accepted the receipt of a shipment intact.

5. Customer

At any time you can take advantage of a direct connection with our sales team. Fill out the form below to speak to a counselor available.
Service available Monday through Friday: 9:00 to 12:00 / 15:30 to 19:30
Saturday and Sunday: 11:30 to 12:30

6. Right of withdrawal

In the EU, for contracts signed as of June 13, 2014, you have the right to cancel within 14 days of your online purchase or other acquisition that does not happen in a store (such as a door to door sales, by telephone or correspondence).

This “reflection period” expires 14 days after delivery of the product. However, if the due date falls on a non-working day, the term is extended until the next working day.
During this time you can cancel your order for any reason, even if you have simply changed your mind.

To exercise the right of withdrawal, you have to communicate unequivocally to C & D Dive-Sports GmbH your decision.

To do that, you just have to add a written statement to the goods that you return by mail or e-mail or fax. But not enough to return them.

C & D Dive-Sports GmbH must provide a standard form with which you can communicate your decision to withdraw.

7. Time and refund methods

C & D Dive-Sports GmbH is required to reimburse you within 14 days of receipt of the notification of withdrawal, but it may delay the refund if they received the goods or proof of their return to sender. The reimbursement must include any transport costs that you have provided at the time of purchase. However, C & D Dive-Sports GmbH may charge you additional delivery costs if you have specifically requested a non-conventional mode of delivery (courier). However, it falls to you to pay the costs of returning the goods to the seller.
For bulky products, C & D Dive-Sports GmbH will provide you with an estimate of the cost of their return. You will need to return the goods received within 14 days of notification to the seller of your decision to withdraw.

8. Privacy

You will find information on how we treat your personal information by accessing the PRIVACY section. Please also read, if you have not already done so, the Terms and Conditions of Use because they contain important information about how we treat personal information of our users and the security systems adopted. For further information on our Privacy Policy you can contact the following e-mail privacy@audaxpro.com or by ordinary mail, at our head office, C&S DIVE-SPORTS GmbH, Draupromenade, 25 9500 Villach AUSTRIA.

9. Edit and update

The General Conditions of Sale may be modified in any moment in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication on www.audaxpro.com.

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