Returning unwanted products
In the EU, for contracts signed as of June 13, 2014, you have the right to cancel within 14 days of your online purchase or other acquisition that does not happen in a store (such as a door to door sales, by telephone or correspondence).
This “reflection period” expires 14 days after delivery of the product. However, if the due date falls on a non-working day, the term is extended until the next working day.
During this time you can cancel your order for any reason, even if you have simply changed your mind.
To exercise the right of withdrawal, you have to communicate unequivocally to C & D Dive-Sports GmbH your decision.
To do that, you just have to add a written statement to the goods that you return by mail or e-mail or fax. But not enough to return them.
C & D Dive-Sports GmbH must provide a standard form with which you can communicate your decision to withdraw.
C & D Dive-Sports GmbH is required to reimburse you within 14 days of receipt of the notification of withdrawal, but it may delay the refund if they received the goods or proof of their return to sender. The reimbursement must include any transport costs that you have provided at the time of purchase. However, C & D Dive-Sports GmbH may charge you additional delivery costs if you have specifically requested a non-conventional mode of delivery (courier). However, it falls to you to pay the costs of returning the goods to the seller.
For bulky products, C & D Dive-Sports GmbH will provide you with an estimate of the cost of their return. You will need to return the goods received within 14 days of notification to the seller of your decision to withdraw.
Remember you can not use the products you received before you decide to cancel the purchase. The purpose of the right of withdrawal is to give you the opportunity to examine the product like you’re in a store, not to give you 14 days of free use.
Some products are excluded
The period of “reflection” of 14 days in which to exercise the right of withdrawal does not apply to:
- Products made to specifications or clearly tailored to specific selectable when ordering.
- products that have been used.